Job description
After-Sales and Product Quality Manager F/M

The position

The After-Sales Service and Product Quality Manager in the healthcare sector is an essential professional who ensures customer satisfaction and loyalty by guaranteeing the quality and reliability of the products and services offered. This strategic role revolves around the management of a technical support team and the implementation of procedures aimed at continuously improving product quality.  

  • Technical support management : Management of a team dedicated to technical support, with emphasis on harmonizing practices and ongoing product training.
  • Service quality improvement : Supervision of processes aimed at improving customer service quality, including follow-up of requests and implementation of appropriate technical solutions.
  • Development and maintenance : Active participation in product maintenance, repair and development, working with R&D teams to integrate customer feedback.
  • Quality management : Contribution to the establishment and monitoring of performance indicators, analysis of problems encountered and development of preventive strategies.

Profile requirements

  • Minimum 2-year technical degree with 5 years’ experience in a similar position, preferably in the healthcare sector.
  • Mastery of the Office pack and team management skills.
  • Organization, rigor, initiative, responsiveness, as well as excellent writing and interpersonal skills.
  • Operational level of English required to communicate effectively in an international context.


Remuneration for the position of After-Sales Service and Product Quality Manager varies according to experience, the candidate’s specific skills, and the company’s remuneration policy. As the healthcare sector is particularly demanding in terms of quality and regulations, qualified professionals can expect competitive packages reflecting the importance of their role.